Privacy Policy

Last updated: May 20, 2026

Caring Hands Malawi ("we", "our", or "us") operates the Nyali App mobile application and the associated web dashboard. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information: When you create an account, we collect:

• Full name and email address
• Phone number (optional)
• Profile information you choose to provide

Health Information: Through your use of the app, we may collect:

• Mental health preferences and assessment responses
• Quiz results and self-reported wellness data
• Session notes and chat messages with therapists

Usage Data: We automatically collect:

• Device information and app usage patterns
• Log data (IP address, access times, pages viewed)

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our mental health services
• Connect you with qualified therapists
• Facilitate chat and session bookings
• Send appointment reminders and service notifications
• Improve and personalise your experience
• Ensure the security of your account

3. Data Protection and Security

We take the protection of your personal and health information seriously. We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Access controls limiting who can view your information
• Regular security monitoring and logging

4. Confidentiality of Therapy Sessions

All communications between you and your therapist, including chat messages, session notes, and video calls, are treated as confidential. Therapists are bound by professional ethics and applicable laws regarding client confidentiality.

5. Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

• With your therapist: To facilitate your care
• With your consent: When you explicitly authorise us to share information
• Legal requirements: When required by law or to protect safety
• Emergency situations: If there is an immediate risk to your safety or the safety of others

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Withdraw consent for data processing
• Export your data in a portable format

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your data within 30 days, except where retention is required by law.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@nyaliapp.africa
• Organisation: Caring Hands Malawi